The Quality Management System in Small and Medium-sized Entities: a field study in the city of São Roque, São Paulo State, Brazil Alequexandre Galvez de Andrade, Nélio Fernando dos Reis & Taune Moreira Geraldo

The Quality Management System in Small and Medium-sized Entities: a field study in the city of São Roque, São Paulo State, Brazil

Author (s): 

Alequexandre Galvez de Andrade, Nélio Fernando dos Reis & Taune Moreira Geraldo

Abstract

The conquest of the market is related to meet the needs of customers with a focus for the relational orientation. In this scenario the quality is the guarantee that the implicit and explicit needs will be met. The objective of this study is to identify which requirements of quality were used by micro and small businesses in the city of São Roque, São Paulo State. To attain the object, was conducted bibliographic research and field study, with the application of a questionnaire to 52 companies, containing 37 closed questions using a Likert scale. To analyze the data was applied to factor analysis. This study was considered the limit of revenues of up to R$ 4.8 million to set up small business. The results indicate that the operational requirements related to the product, call the legal norms and communication with customers stood in the analysis, which indicates the need to improve the quality management system to achieve total quality. This study can be applied to small business to diagnose their quality systems and consequently improve processes to achieve better results.

Key words: Quality Management, Small Business, ISO 9001, Quality Management Principles, Strategy for Quality.

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Title: The Quality Management System in Small and Medium-sized Entities: a field study in the city of São Roque, São Paulo State, Brazil
Author:

Alequexandre Galvez de Andrade, Nélio Fernando dos Reis & Taune Moreira Geraldo

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3086295
Media: Online
Volume: 3
Issue: 3
Acceptance Date: 18/05/2019
Date of Publication: 21/05/2019
PDF URL: http://ijsab.com/wp-content/uploads/363.pdf
Free download: Available
Page: 245-254
First Page: 245
Last Page: 254
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Alequexandre Galvez de Andrade, Nélio Fernando dos Reis & Taune Moreira Geraldo (2019). The Quality Management System in Small and Medium-sized Entities: a field study in the city of São Roque, São Paulo State, Brazil. International Journal of Science and Business, 3(3), 245-254. doi: https://doi.org/10.5281/zenodo.3086295

Retrieved from http://ijsab.com/wp-content/uploads/363.pdf

 

 

About Author (s)

Alequexandre Galvez de Andrade, (Corresponding Author), Lecturer in Business Administration, IFSP Institute, Department of Management, Quintino de Lima roadway, São Roque 5.100, Brazil.

Nélio Fernando dos Reis, Lecturer in Business Administration, IFSP Institute, Department of Management, Mutinga boulevard, São Paulo 951, Brazil

Taune Moreira Geraldo, Degree in Business Administration, IFSP Institute, Department of Management, Quintino de Lima roadway, São Roque 5.100, Brazil

 

 

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DOI: https://doi.org/10.5281/zenodo.3086295

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