Exploring Reciprocity Dynamics among Employees in Organizational Settings: A Multi-Method Analysis
Author (s)
Liang Liu
Abstract
This study investigates the interplay between reciprocity norms, social exchange, emotional labor strategies, and employee task performance within organizational contexts. Utilizing structural equation modeling and multi-group analysis, the findings reveal that social exchange mediates the relationship between generalized and negative reciprocity and employee task performance. Additionally, emotional labor strategies, namely deep acting and surface acting, moderate the associations between reciprocity norms and social exchange. Deep acting strengthens the positive relationship between generalized reciprocity and social exchange, while surface acting weakens it. Conversely, high levels of surface acting exacerbate the negative impact of negative reciprocity on social exchange, whereas high levels of deep acting mitigate this effect. These findings underscore the importance of fostering reciprocal organizational cultures and understanding the role of emotional labor in shaping employee experiences and outcomes.
Keywords: Reciprocity norms, Social exchange, Emotional labor, Task performance, Structural equation modeling, Multi-group analysis.
| Title: | Exploring Reciprocity Dynamics among Employees in Organizational Settings: A Multi-Method Analysis |
|---|---|
| Author: | Liang Liu |
| Journal Name: | International Journal of Science and Business |
| Website: | ijsab.com |
| ISSN: | ISSN 2520-4750 (Online), ISSN 2521-3040 (Print) |
| DOI: | https://doi.org/10.58970/IJSB.2423 |
| Media: | Online |
| Volume: | 39 |
| Issue: | 1 |
| Issue publication (Year): | 2024 |
| Acceptance Date: | 25/05/2024 |
| Date of Publication: | 27/05/2024 |
| PDF URL: | https://ijsab.com/wp-content/uploads/2423.pdf |
| Free download: | Available |
| Page: | 46-59 |
| First Page: | 46 |
| Last Page: | 59 |
| Paper Type: | Research paper |
| Current Status: | Published |
Cite This Article:
Liang Liu (2024). Exploring Reciprocity Dynamics among Employees in Organizational Settings: A Multi-Method Analysis. International Journal of Science and Business, 39 (1), 46-59. DOI: https://doi.org/10.58970/IJSB.2423
Retrieved from https://ijsab.com/wp-content/uploads/2423.pdf
About Author (s)
Liang Liu, Centre of Postgraduate Studies, Asia Metropolitan University (AMU), Malaysia.
DOI: https://doi.org/10.58970/IJSB.2423