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Enhanced Quality Service Assurance System: A Better Approach to Service Delivery Omaka Samuel D., Onwudebelu Ugochukwu, Henry A. Okemiri, Achi Ifeanyi I & Richard-Nnabu Nneka

Enhanced Quality Service Assurance System: A Better Approach to Service Delivery

Author (s)

Omaka Samuel D., Onwudebelu Ugochukwu, Henry A. Okemiri, Achi Ifeanyi I & Richard-Nnabu Nneka

Abstract

This work examines the need for enhancing the quality service assurance system of Servicom Nigeria and as well provides a model applicable in all area in quality service assurance. In other for customers report service failure to be reported just at the point of failure, we took advantage of the power of mobile application revolution, building a mobile complaint application that run on android. Data confidentiality, interactive feedback mechanism, easy complaint and transparency issues related to the old system are the major issues resolved by the new system using an android mobile application to interface between customers and the Servicom office. It also provides an administrative end for the Servicom office to receive and manage complaints from customers at different levels of offices in the Servicom Nigeria. These were done to enhance and improve the efficiency of customer complaints model and therefore enhancing the quality assurance system of Servicom Nigeria.

Key words: Quality Service Assurance, Security, Servicom, Confidentiality, Data Security.

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Title:Enhanced Quality Service Assurance System: A Better Approach to Service Delivery
Author:

Omaka Samuel D., Onwudebelu Ugochukwu, Henry A. Okemiri, Achi Ifeanyi I & Richard-Nnabu Nneka

Journal Name:Journal of Scientific Reports
Website:https://ijsab.com/jsr
PublisherIJSAB-International
DOI:https://doi.org/10.5281/zenodo.5256090
Media:Online
Volume:3
Issue:1
Acceptance Date:19/08/2021
Date of Publication:25/08/2021
PDF URL:https://ijsab.com/wp-content/uploads/1017.pdf
Free download:Available
Page:51-68
First Page:51
Last Page:68
Paper Type:Research Paper
Current Status:Published

 

Cite This Article:

Omaka Samuel, Onwudebelu Ugochukwu, Okemiri Henry Anayo, Achi Ifeanyi I & Richard-Nnabu Nneka  (2021). Enhanced Quality Service Assurance System: A Better Approach to Service Delivery. Journal of Scientific Reports, 3(1), 51-68. doi: https://doi.org/10.5281/zenodo.5256090

Retrieved from https://ijsab.com/wp-content/uploads/1017.pdf

About Author (s)

Omaka Samuel D., Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.

Onwudebelu Ugochukwu, Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.

Okemiri Henry Anayo (corresponding author), Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.

Achi Ifeanyi I, Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.  

Richard-Nnabu Nneka, Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.  

 

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DOI: https://doi.org/10.5281/zenodo.5256090

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Impact of Chinese Foreign Direct Investment on the growth of West African Economic and Monetary Union (WAEMU) countries Kodjo N’Souvi, Chen Sun, Badoubatoba Mathieu DISSANI & Folly Dovénam YOVODEVI

Impact of Chinese Foreign Direct Investment on the growth of West African Economic and Monetary Union (WAEMU) countries

Author (s)

Kodjo N’Souvi, Chen Sun, Badoubatoba Mathieu DISSANI & Folly Dovénam YOVODEVI

Abstract

The objective of this paper is to analyze empirically the effect of Chinese FDI on economic growth of countries of the West African Economic and Monetary Union (WAEMU). The data used in this paper come from World Bank except for FDI data, which were taken from the Statistical Bulletins of China’s Outward Foreign Direct Investment, covering the period 2006 to 2018. Using the theoretical framework of the endogenous growth model, this paper performed an econometric approach of fixed-effects and random effects regressions with instrumental variables to make the estimates. The results of our estimates showed that Chinese FDI inflows have negative impact on host countries’ growth, based on the random effects regression, which is appropriate and fits well the data used. In addition, our results indicate that exports of primary goods are negatively correlated with the overall annual growth in the region. Further, infrastructure development and industrialization were found to be one of the critical factors for growth of the countries under investigation. Our findings suggest that Governments of WAEMU countries need to intensify their investment in health and education in order to boost the quality of human capital stock. More importantly, there is a need to promote the production of manufactured goods that are currently imported rather than increasing exports of primary goods. Finally, investing more in infrastructure and industrialization process is fundamental to positively impact the growth of countries in the union.

Key words: Economic growth, Chinese FDI, Random-effects, Fixed- effects, WAEMU.

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Title:Impact of Chinese Foreign Direct Investment on the growth of West African Economic and Monetary Union (WAEMU) countries
Author:

Kodjo N’Souvi, Chen Sun, Badoubatoba Mathieu DISSANI & Folly Dovénam YOVODEVI

Journal Name:Journal of Scientific Reports
Website:https://ijsab.com/jsr
PublisherIJSAB-International
DOI:https://doi.org/10.5281/zenodo.4672465
Media:Online
Volume:3
Issue:1
Acceptance Date:03/04/2021
Date of Publication:08/04/2021
PDF URL:https://ijsab.com/wp-content/uploads/1015.pdf
Free download:Available
Page:9-25
First Page:9
Last Page:25
Paper Type:Research Paper
Current Status:Published

Cite This Article:

Kodjo N’Souvi, Chen Sun, Badoubatoba Mathieu DISSANI & Folly Dovénam YOVODEVI (2021). Impact of Chinese Foreign Direct Investment on the growth of West African Economic and Monetary Union (WAEMU) countries. Journal of Scientific Reports, 3(1), 9-25. doi: https://doi.org/10.5281/zenodo.4672465

Retrieved from https://ijsab.com/wp-content/uploads/1015.pdf

 

About Author (s)

Kodjo N’Souvi, College of Economics and Management, Shanghai Ocean University, 201306 Shanghai, China.

Chen Sun (corresponding author), College of Economics and Management, Shanghai Ocean University, 201306 Shanghai, China. Email: chensun@shou.edu.cn

 Badoubatoba Mathieu DISSANI, School of Economics, Capital University of Economics and Business, China, 100026.  

Folly Dovénam YOVODEVI, Département tertiaire, Institut des Techniques Avancées, BP 498,   288, Avenue de Cointet, Libreville-Gabon.

 

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DOI: https://doi.org/10.5281/zenodo.4672465

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Study on Effectiveness of Intermittent mechanical traction among the Patients with Lumbar disc herniation A K M Rezwan, Tofajjol Hossain, Md. Abir Hasan, Sidratul Muntaha, Md. Shariful Islam, & Md. Asraful Islam

Study on Effectiveness of Intermittent mechanical traction among the Patients with Lumbar disc herniation

Author (s)

A K M Rezwan, Tofajjol Hossain, Md. Abir Hasan, Sidratul Muntaha, Md. Shariful Islam, & Md. Asraful Islam

Abstract

The low back pain is common problem shown in lumbar disc herniation. It produces pain in the lower back or leg especially in adult person. The disc loses its own structure and herniates outside due to disc compression. The purpose of this study was to find out the Effectiveness of intermittent mechanical traction among the patients with lumbar disc herniation.  It was an experimental study design with 30 participants were included with selected Lumbar disc herniation and study was conducted in Gonoshasthaya samaj vittik medical college hospital, OPD of physiotherapy, Dhaka, Bangladesh. Non-randomize sampling technique & semi-structured questionnaire was used to collect the data. Subjects were divided into equal 2 groups. (Group-A. applied intermittent mechanical traction) and (Group-B. Applied Manual traction) The mean age of the respondents was (14 ± 8.485) and (30-49) year’s age group felt more pain and most of the respondents (83%) were male and weight were 66-70 kg. Day labour worker groups were 50% and worked daily average 5-8 hours and more of the respondent 67% carried over weight objects around 30 kg. most of the respondent 67% was no history of trauma and 43% of the respondent felt moderate types of pain and 44% of the respondents feels radiating nature of pain. More of the respondent 40% felt pain least 6 months Most of the respondent 67% felt pain during work and 83% visited doctor and 63% taken self-treatment before doctor visit. The statistical analysis of paired  t test  with14 degrees of freedom and 5% as level of significant. The pre and post test value  value for VAS scale showed in intermitten mechanical traction group   “t’’ value were 16.60   and  manual traction group “t’’ value were 3.27 and  tabulated t value were 2.145. The mean ± SD of pre and posttest value of Group A were 7.73±1.38 & 1.35±0.57 and Group B were 7.87±1.40 & 5.45 ± 2.50. Analysis of data showed that within-group comparison both groups showed significant improvement for all the parameters, whereas between-group comparison revealed higher improvement in Group A compared to the Group B. In this study the treatment of patients with signs of lumbar disc herniation the intermittent mechanical traction of lumbar spine seem more useful for the reduction of pain and improve functional activity.

Key words: Pain, Radiating pain, intervertebral disc, Disc Herniation, Traction.

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Title:Study on Effectiveness of Intermittent mechanical traction among the Patients with Lumbar disc herniation
Author:

A K M Rezwan, Tofajjol Hossain, Md. Abir Hasan, Sidratul Muntaha, Md. Shariful Islam, & Md. Asraful Islam

Journal Name:Journal of Scientific Reports
Website:https://ijsab.com/jsr
PublisherIJSAB-International
DOI:https://doi.org/10.5281/zenodo.4409708
Media:Online
Volume:3
Issue:1
Acceptance Date:25/12/2020
Date of Publication:02/01/2021
PDF URL:https://ijsab.com/wp-content/uploads/1014.pdf
Free download:Available
Page:1-8
First Page:1
Last Page:8
Paper Type:Research Paper
Current Status:Published

Cite This Article:

A K M Rezwan, Tofajjol Hossain, Md. Abir Hasan, Sidratul Muntaha, Md. Shariful Islam, & Md. Asraful Islam (2021). Study on Effectiveness of Intermittent mechanical traction among the Patients with Lumbar disc herniation. Journal of Scientific Reports, 3(1), 1-8. doi: https://doi.org/10.5281/zenodo.4409708

Retrieved from https://ijsab.com/wp-content/uploads/1014.pdf

 

About Author (s)

A K M Rezwan, (Corresponding Author) Senior Lecturer, Gonoshasthaya Samaj Vittik Medical Collage, Mirzanagar, Savar, Dhaka-1344

Tofajjol Hossain, BPT-Final Year, Gonoshasthaya Samaj Vittik Medical Collage, Mirzanagar, Savar, Dhaka-1344

Md. Abir Hasan, Intern Physiotherapist, Gonoshasthaya Samaj Vittik Medical Collage, Mirzanagar, Savar, Dhaka-1344

Sidratul Muntaha, Intern Physiotherapist, Gonoshasthaya Samaj Vittik Medical Collage, Mirzanagar, Savar, Dhaka-1344

Md. Shariful Islam, BPT-Final Year, Gonoshasthaya Samaj Vittik Medical Collage, Mirzanagar, Savar, Dhaka-1344

Md. Asraful Islam, Assistant lecturer, Gonoshasthaya Samaj Vittik Medical Collage, Mirzanagar, Savar, Dhaka-1344

 

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DOI: https://doi.org/10.5281/zenodo.4409708