Enhanced Quality Service Assurance System: A Better Approach to Service Delivery Omaka Samuel D., Onwudebelu Ugochukwu, Henry A. Okemiri, Achi Ifeanyi I & Richard-Nnabu Nneka

Enhanced Quality Service Assurance System: A Better Approach to Service Delivery

Author (s)

Omaka Samuel D., Onwudebelu Ugochukwu, Henry A. Okemiri, Achi Ifeanyi I & Richard-Nnabu Nneka

Abstract

This work examines the need for enhancing the quality service assurance system of Servicom Nigeria and as well provides a model applicable in all area in quality service assurance. In other for customers report service failure to be reported just at the point of failure, we took advantage of the power of mobile application revolution, building a mobile complaint application that run on android. Data confidentiality, interactive feedback mechanism, easy complaint and transparency issues related to the old system are the major issues resolved by the new system using an android mobile application to interface between customers and the Servicom office. It also provides an administrative end for the Servicom office to receive and manage complaints from customers at different levels of offices in the Servicom Nigeria. These were done to enhance and improve the efficiency of customer complaints model and therefore enhancing the quality assurance system of Servicom Nigeria.

Key words: Quality Service Assurance, Security, Servicom, Confidentiality, Data Security.

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Title: Enhanced Quality Service Assurance System: A Better Approach to Service Delivery
Author:

Omaka Samuel D., Onwudebelu Ugochukwu, Henry A. Okemiri, Achi Ifeanyi I & Richard-Nnabu Nneka

Journal Name: Journal of Scientific Reports
Website: https://ijsab.com/jsr
Publisher IJSAB-International
DOI: https://doi.org/10.5281/zenodo.5256090
Media: Online
Volume: 3
Issue: 1
Acceptance Date: 19/08/2021
Date of Publication: 25/08/2021
PDF URL: https://ijsab.com/wp-content/uploads/1017.pdf
Free download: Available
Page: 51-68
First Page: 51
Last Page: 68
Paper Type: Research Paper
Current Status: Published

 

Cite This Article:

Omaka Samuel, Onwudebelu Ugochukwu, Okemiri Henry Anayo, Achi Ifeanyi I & Richard-Nnabu Nneka  (2021). Enhanced Quality Service Assurance System: A Better Approach to Service Delivery. Journal of Scientific Reports, 3(1), 51-68. doi: https://doi.org/10.5281/zenodo.5256090

Retrieved from https://ijsab.com/wp-content/uploads/1017.pdf

About Author (s)

Omaka Samuel D., Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.

Onwudebelu Ugochukwu, Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.

Okemiri Henry Anayo (corresponding author), Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.

Achi Ifeanyi I, Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.  

Richard-Nnabu Nneka, Department of Computer Science/Informatics, Alex Ekwueme Federal University Ndufu Alike, Ebonyi State, Nigeria.  

 

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DOI: https://doi.org/10.5281/zenodo.5256090

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