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The Impact of Hedonic Value and Utilitarian Value on Repurchase Intention Through Attitude Toward Brand: Comparison on Tokopedia and Shopee Marketplace Hananiel M. Gunawan & Oliandes Sondakh

The Impact of Hedonic Value and Utilitarian Value on Repurchase Intention Through Attitude Toward Brand:

Comparison on Tokopedia and Shopee Marketplace

Author (s)

Hananiel M. Gunawan & Oliandes Sondakh

Abstract

­This research evaluates and searching for consumers’ value perspective, either Hedonic or Utilitarian value, on e-commerce platform. One of the most discussed topic in e-commerce is consumer buying behavior and also post purchase behavior. Repurchase intention becomes one of the most crucial aspect as a part of consumer loyalty. Tokopedia and Shopee represents fastest growing e-commerce platform and information site in Indonesia. Currently, Tokopedia and Shopee present expansive range of products that consumers can find their needs easily. While Tokopedia is a first mover of the industry, Shopee has been proven to effectively captured consumers mind with effective marketing strategies as one of the newcomers. The purpose of this paper is to examine the repurchase intention of consumers based on their attitude toward preferred brand that consumers would choose. This also can be used for the basis and reference for owners or managers to enhance consumers repurchase intention. This research framework was developed based on the need to understand the deeper understanding of repurchase intention on Tokopedia and Shopee consumers in Surabaya, Indonesia. The design of this research is created with connecting the relationship between hedonic value, Utilitarian value, attitude toward brand, and repurchase intention. This paper used SPSS software to analyze and meaning of its regression analysis to determine and also assess the proposed hypothesis using SPSS software. Based on the survey distributed, 150 questionnaires came back with the valid data. It can explain the significance effect of Hedonic Value and Utilitarian Value on Attitude of the consumers toward the brand; and also the significance of attitude toward brand on consumers repurchase intention.

 Keywords: Hedonic Value, Utilitarian Value, Attitude Toward Brand, Repurchase Intention, e-Commerce.

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Title:

The Impact of Hedonic Value and Utilitarian Value on Repurchase Intention Through Attitude Toward Brand:Comparison on Tokopedia and Shopee Marketplace

Author: Hananiel M. Gunawan & Oliandes Sondakh
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.4320294
Media: Online & Print
Volume: 4
Issue: 12
Acceptance Date: 10/12/2020
Date of Publication: 14/12/2020
PDF URL: https://ijsab.com/wp-content/uploads/633.pdf
Free download: Available
Page: 152-163
First Page: 152
Last Page: 163
Paper Type: Research Paper
Current Status: Published

 

Cite This Article:

Hananiel M. Gunawan & Oliandes Sondakh (2020). The Effect of Hedonic Value and Utilitarian Value on Repurchase Intention Through Attitude Toward Brand: Comparison on Tokopedia and Shopee Marketplace. International Journal of Science and Business, 4(12), 152-163. doi: https://doi.org/10.5281/zenodo.4320294

Retrieved from https://ijsab.com/wp-content/uploads/633.pdf

About Author (s)

Hananiel M. Gunawan, (Corresponding author) Business School Lecturer at Universitas Pelita Harapan (Surabaya Campus) Indonesia.

Oliandes Sondakh, Business School Lecturer at Universitas Pelita Harapan (Surabaya Campus) Indonesia.

 

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DOI: https://doi.org/10.5281/zenodo.4320294

Enhancing e-commerce to sustain economy in Malaysia: Short Review Authors: Zubaidi Faiesal Bin Mohamad Rafaai, Amir Hamzah Bin Abdul Rasib &  Mohd Shafinaz Bin Muhamad Zuki

Enhancing e-commerce to sustain economy in Malaysia: Short Review Authors: Zubaidi Faiesal Bin Mohamad Rafaai, Amir Hamzah Bin Abdul Rasib & Mohd Shafinaz Bin Muhamad Zuki

Enhancing e-commerce to sustain economy in Malaysia: Short Review

Authors: 

Zubaidi Faiesal Bin Mohamad Rafaai, Amir Hamzah Bin Abdul Rasib & Mohd Shafinaz Bin Muhamad Zuki

Abstract

In the past few years, the landscape of Malaysian economy has shifted towards e-commerce in the perspective of production, planning and control. This short review focus on the enhancement of e-commerce to sustain the economy. Among the things that are discussed are the government initiatives on developing e-commerce, how e-commerce is being adapted in Malaysia, and obstacles of setting up businesses online. Apart from that, this paper also reviews the potential of e-commerce, building trust, and ways to improve security and enhance customers’ satisfaction. Lastly, matters that are being reviewed in this paper are the challenges and advantages of Malaysia’s e-commerce. Through this review, it was found out that there is plenty of room for the e-commerce to be improved in the market at Malaysia. It is a high opportunity to all Malaysian to involve in this particular business since it gave lots of benefits as well boost up the business performance.

. Key words: e-commerce, obstacles, securities, e-satisfaction, challenges

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Title:

Enhancing e-commerce to sustain economy in Malaysia: Short Review

Author:

Zubaidi Faiesal Bin Mohamad Rafaai, Amir Hamzah Bin Abdul Rasib & Mohd Shafinaz Bin Muhamad Zuki

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.1493057
Media: Online
Volume: 2
Issue: 4
Acceptance Date: 18/11/2018
Date of Publication: 21/11/2018
PDF URL: https://ijsab.com/wp-content/uploads/290.pdf
Free download: Available
Page: 718-724
First Page: 718
Last Page: 724
Current Status: Published

Cite This Article:

Zubaidi Faiesal Bin Mohamad Rafaai, Amir Hamzah Bin Abdul Rasib & Mohd Shafinaz Bin Muhamad Zuki. Enhancing e-commerce to sustain economy in Malaysia: Short Review, International Journal of Science and Business, 2(4), 718-724. doi: https://doi.org/10.5281/zenodo.1493057

Retrieved from https://ijsab.com/wp-content/uploads/290.pdf

 

About Author

Zubaidi Faiesal Bin Mohamad Rafaai, (Corresponding Author) Mechanical Engineering     Department, College of Engineering, Universiti Tenaga Nasional, Kajang, Selangor, Malaysia.

Amir Hamzah Bin Abdul Rasib, Manufacturing Engineering Technology Department, Universiti   Teknikal Malaysia Melaka, Melaka, Malaysia.

Mohd Shafinaz Bin Muhamad Zuki, Mechanical Engineering Department, College of Engineering, Universiti Tenaga Nasional, Kajang, Selangor, Malaysia.

 

 

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DOI: https://doi.org/10.5281/zenodo.1493057