Tag: Empathy

Analysis of the effect of compliance, assurance, reliability, tangibility, empathy, responsiveness, insurance system, sincerity on customer satisfaction and customer loyalty on hospital in Indonesia  Author (s) Maldini Virzinia Veroso Osok,…

Assessing Service Quality Gap of Private University in Bangladesh Author (s) Tanzila Rahman Lubna Abstract ­This research investigated the service gap between student’s expectations and perception regarding private university services…