Tag: Reliability

Analysis of the effect of e-company service quality on e-customer satisfaction and e-customer loyalty on users of my pertamina applications in the surabaya raya area, Indonesia  Author (s) Anom Wicaksono,…

Analysis of the effect of compliance, assurance, reliability, tangibility, empathy, responsiveness, insurance system, sincerity on customer satisfaction and customer loyalty on hospital in Indonesia  Author (s) Maldini Virzinia Veroso Osok,…

Assessing Service Quality Gap of Private University in Bangladesh Author (s) Tanzila Rahman Lubna Abstract ­This research investigated the service gap between student’s expectations and perception regarding private university services…