Tag: SERVQUAL Model

Measuring Customer’s Satisfaction using SERVQUAL Model: A Study on Eastern Bank Limited Md. Shajedul Islam & Md. Ahsan Ahamed

Measuring Customer’s Satisfaction using SERVQUAL Model: A Study on Eastern Bank Limited Author (s) Md. Shajedul Islam & Md. Ahsan Ahamed Abstract Customer satisfaction is greatly influenced by service quality.…

Volume-15 Issue-1

Customers’ satisfaction level regarding e-commerce in Bangladesh during COVID-19 Tanzila Rahman Lubna

Customers’ satisfaction level regarding e-commerce in Bangladesh during COVID-19 Author (s) Tanzila Rahman Lubna Abstract COVID-19 is not a matter of fear and damage only; it also affects the economy…