Volume-4 Issue-8

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Moving Towards the Socially Responsible Banking Through Green Banking Initiative: An Investigation on IBBL Mousumi Sultana

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Moving Towards the Socially Responsible Banking Through Green Banking Initiative: An Investigation on IBBL

Author (s)

Mousumi Sultana

Abstract

Bangladesh is one of the climate change endangered countries in the world, having numerous disasters around the year due to its geographical location, low lying landscape, and a high amount of carbon emission. To overcome the adverse climate change impact, Bangladesh bank has directed all the banks sincerely and thoughtfully to adopt green banking practices for the betterment of the country. In particular, Green banking aims to choose environment-friendly banking practices for all banks and sustainable financing for its clients. The ground of the paper is to encourage green banking practice and explore its potentials in commercial banks where Islami Bank Bangladesh Ltd. (IBBL) is considered as an instance. The analysis of the paper is based on secondary data sources. In the data collection process, the last five consecutive years’ published data of IBBL’s green banking disclosure were taken into account. The study’s objective is to measure how effectively IBBL is performing its green banking obligation by analyzing and comparing each year’s value to the subsequent year. For the data analysis, the author has used MS Excel and a simple growth rate model. The study found a positive growth rate in direct green investment and CRF utilization of IBBL. However, the growth of the green marketing, awareness program and the bank’s utility consumption appeared with a negative growth rate. The study also resulted in IBBL’s inconsistent growth in waste management and renewable energy management. The overall performance of the green banking practice of IBBL for 2014 to 2018 was good. Therefore, it is expected that the banks will focus more on green banking issues to attain socially responsible banking to reduce environmental degradation.

Keywords: Green Banking, Socially Responsible Banking, Green Investment, IBBL, Bangladesh.

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Title: Moving Towards the Socially Responsible Banking Through Green Banking Initiative: An Investigation on IBBL
Author: Mousumi Sultana
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.4293181
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 25/11/2020
Date of Publication: 27/08/2020
PDF URL: http://ijsab.com/wp-content/uploads/585.pdf
Free download: Available
Page: 146-153
First Page: 146
Last Page: 153
Paper Type: Research Paper
Current Status: Published

 

Cite This Article:

Mousumi Sultana (2020). Moving Towards the Socially Responsible Banking Through Green Banking Initiative: An Investigation on IBBL. International Journal of Science and Business, 4(8), 146-153. doi: https://doi.org/10.5281/zenodo.4293181

Retrieved from http://ijsab.com/wp-content/uploads/585.pdf

 

About Author (s)

Mousumi Sultana, Lecturer, Department of Business Administration, Varenra University, Rajshahi-6204, Bangladesh. E-mail: mou.mousumisultana@gmail.com.

 

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DOI: https://doi.org/10.5281/zenodo.4293181

Total Download of This Article : 29
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Impact of Trade Openness and Foreign Direct Investment on Child Labor; Evidence from Sub-Saharan African Countries Wani Nelson Waru

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Impact of Trade Openness and Foreign Direct Investment on Child Labor; Evidence from Sub-Saharan African Countries

Author (s)

Wani Nelson Waru

Abstract

The purpose of this paper is to examine the impact of Trade Openness and Foreign Direct Investment on Child Labor; Evidence from Sub-Saharan Africa countries using a panel data from 1990 to 2017 for 32 countries. Using Generalized Methods of Moments (GMM) as the main estimating technique with robustness checks using two-stage least squares (2SLS) regression analysis to address the endogeneity that could cause the direction of the bias to be either positive or negative. This paper seeks to examine the underlying link between FDI, Trade Openness and child labor, which suggest essential implications for eradicating child labor’s policies for Sub-Saharan African Countries. This study found that trade openness is positively and significantly related to child labor. The possible explanation is that trade openness raises the output of the exportable sector and upsurges the demand for child labor as well as the child-wage. The openness of market amalgamation argues that globalization may increase the wages paid to increase the earnings opportunities of children in poor economies, thereby increasing child labor. As far as FDI is a concern, Foreign investors seem to be less interested in exploiting unskilled labor than is presumed by the conventional wisdom due to the fact that market size and market growth, political stability, and infrastructure are often as important, if not more important than low wages. The results fail to find that countries with low labor standards in general and a high incidence of child labor attract a greater inflow of Foreign Direct Investment. The study provides several implications for the policymaker on Trade openness and FDI on child labor and end by suggesting that rich countries should restrict the sale of goods from developing countries that lack or do not enforce child labor laws, effective policy against child labor is to promote the development of functioning credit markets in Sub-Saharan African countries and to facilitate access to these markets for poorer households.

 Keywords: Child labor, Trade Openness, Foreign Direct Investment, GMM.

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Title: Impact of Trade Openness and Foreign Direct Investment on Child Labor; Evidence from Sub-Saharan African Countries
Author: Wani Nelson Waru
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.4289906
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 23/11/2020
Date of Publication: 25/08/2020
PDF URL: http://ijsab.com/wp-content/uploads/584.pdf
Free download: Available
Page: 127-145
First Page: 127
Last Page: 145
Paper Type: Research Paper
Current Status: Published

 

Cite This Article:

Wani Nelson Waru (2020). Impact of Trade Openness and Foreign Direct Investment on Child Labor; Evidence from Sub-Saharan African Countries. International Journal of Science and Business, 4(8), 127-145. doi: https://doi.org/10.5281/zenodo.4289906

Retrieved from http://ijsab.com/wp-content/uploads/584.pdf

 

About Author (s)

Wani Nelson Waru, School of International Trade and Economics, University of International Business and Economics (UIBE), China.  Email: waninelson26@yahoo.com

 

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DOI: https://doi.org/10.5281/zenodo.4289906

Total Download of This Article : 19
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Environmental and Individual Determinants of Entrepreneurial Growth Md Arifuzzaman

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Environmental and Individual Determinants of Entrepreneurial Growth

Author (s)

Md Arifuzzaman

Abstract

Entrepreneurial growth is predicted to be related to micro variables (motivations) and macro variables (infrastructure elements) but in a differential way. Infrastructure variables are tested as moderators in the motivation-growth relationship. Motivations are further categorized into internal pull and external push factors. A rich sample of 405 recently- minted entrepreneurs in a privatizing economy (Bangladesh) was surveyed. Results essentially confirmed the predictions, with motivations playing a larger role than anticipated. Implications were discussed for policymakers charged with the responsibilities of economic development through entrepreneurship.

 Keywords: Internal pull factors, External push factors, Determinants, Motivation-Growth Relationship, Entrepreneurial Growth.

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Title: Environmental and Individual Determinants of Entrepreneurial Growth
Author: Md Arifuzzaman
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3980712
Media: Online & Print
Volume: 4
Issue: 8
Acceptance Date: 12/07/2020
Date of Publication: 12/08/2020
PDF URL: http://ijsab.com/wp-content/uploads/583.pdf
Free download: Available
Page: 113-126
First Page: 113
Last Page: 126
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Md Arifuzzaman (2020). Environmental and Individual Determinants of Entrepreneurial Growth. International Journal of Science and Business, 4(8), 113-126. doi: https://doi.org/10.5281/zenodo.3980712

Retrieved from http://ijsab.com/wp-content/uploads/583.pdf

 

 

About Author (s)

Md Arifuzzaman, Business School, University of International Business and Economics (UIBE), Beijing, China.

 

 

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DOI: https://doi.org/10.5281/zenodo.3980712

Total Download of This Article : 24
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How Chinese Expatriates Transformational Leadership affect the Employees Performance: mediating and moderating roles Lual Daniel Kur & Niu xiongying

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How Chinese Expatriates Transformational Leadership affect the Employees Performance: mediating and moderating roles

 

Author (s)

Lual Daniel  Kur & Niu xiongying

Abstract

The study investigated how Chinese expatriates Transformational Leadership to local people affect staff performance, evaluation roles, and rating, and the relationship between change leadership and job performance and organizational behavior. The researcher assessed the participatory role of the work through the organization’s work ethic and cultural intelligence. It is also a necessary role for African labor values ​​through labor performance with the OCB. The investigator sampled 300 staff members and 20 guards. 2 questionnaires used for data collection. The information was coded, filtered, and uploaded to SPSS. Correlation analysis, regression analysis, Andrew F. Hayes 3.4 procedure, and Sobel test are used to answer the hypothesis. The results of this study suggested that there is a linear relationship that exists between transformation leadership and performance. Also, change leadership had an indirect relationship with organizational cultural practices.

 Keywords: Transformational Leadership, Employee performance, Local People, task performance, South Sudan.

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Title: How Chinese Expatriates Transformational Leadership affect the Employees Performance: mediating and moderating roles
Author: Lual Daniel  Kur & Niu xiongying
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3965559
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 22/07/2020
Date of Publication: 29/07/2020
PDF URL: http://ijsab.com/wp-content/uploads/582.pdf
Free download: Available
Page: 92-112
First Page: 92
Last Page: 112
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Lual Daniel  Kur & Niu xiongying (2020). How Chinese Expatriates Transformational Leadership affect the Employees Performance: mediating and moderating roles. International Journal of Science and Business, 4(8), 92-112. doi: https://doi.org/10.5281/zenodo.3965559

Retrieved from http://ijsab.com/wp-content/uploads/582.pdf

 

About Author (s)

Lual Daniel  Kur (corresponding author), Business School, University of International Business and Economics (UIBE), Beijing, China.

Professor Niu xiongying , Business School, University of International Business and Economics (UIBE), Beijing, China.

 

 

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DOI: https://doi.org/10.5281/zenodo.3965559

Total Download of This Article : 61
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Revisiting Sustainability Disclosure in Annual Reports and Websites: An Empirical Examination from the Banking Industry of Bangladesh Dewan Azmal Hossain

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Revisiting Sustainability Disclosure in Annual Reports and Websites:

An Empirical Examination from the Banking Industry of Bangladesh

Author (s)

Dewan Azmal Hossain

Abstract

The aim of this study is to determine the current scenario of the disclosure of sustainability in the annual reports and websites of the listed banks in Bangladesh. In this study, the financial year 2019 has been selected (most current at the time of conducting this study) to examine the changes in various aspects of sustainability disclosure over the period of time. It is found that banks disclosed more information in annual reports compared to that of corporate websites.  Based on average sentences disclosed, Human Resource Development disclosure is the highest, and Energy consumption and savings related disclosure is the lowest compare to other items disclosed. Based on average sentences disclosed, third-generation banks disclosed more information compared to first and second-generation banks, and conventional banks with Islamic windows disclosed more information compared to sharia-based Islamic banks and interest-based commercial banks. This study also develops a theoretical framework to explain the results.

 Keywords: Sustainability disclosure, annual reports, websites, Banking Industry, Bangladesh, GRI.

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Title: Revisiting Sustainability Disclosure in Annual Reports and Websites: An Empirical Examination from the Banking Industry of Bangladesh
Author: Dewan Azmal Hossain
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3963740
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 26/07/2020
Date of Publication: 28/07/2020
PDF URL: http://ijsab.com/wp-content/uploads/581.pdf
Free download: Available
Page: 76-91
First Page: 76
Last Page: 91
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Dewan Azmal Hossain (2020). Revisiting Sustainability Disclosure in Annual Reports and Websites:  An Empirical Examination from the Banking Industry of Bangladesh. International Journal of Science and Business, 4(8), 76-91. doi: https://doi.org/10.5281/zenodo.3963740

Retrieved from http://ijsab.com/wp-content/uploads/581.pdf

 

About Author (s)

Dewan Azmal Hossain, Department of Accounting & Information Systems, University of Dhaka, Dhaka-1000, Bangladesh.

ORCID iD: https://orcid.org/0000-0002-2311-6941

 

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DOI: https://doi.org/10.5281/zenodo.3963740

Total Download of This Article : 52
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Working Capital Management and Firm Performance of Companies in Pharmaceuticals & Chemicals Industry of Bangladesh Maliha Rabeta

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Working Capital Management and Firm Performance of Companies in Pharmaceuticals & Chemicals Industry of Bangladesh

Author (s)

Maliha Rabeta

Abstract

This study has been initiated as an effort to understand working capital management practices of firms in the Pharmaceuticals and Chemicals Industry in Bangladesh. It has focused on relationship between the working capital variables and firm performance using panel data consisting of a sample of 31 firms from the Pharmaceuticals and Chemicals industry for a period of 19 years from 2000 to 2018. Various types of statistical tools such as mean, median, quartile analysis, graphs and charts and regression analysis have been used for the analyses. Fixed Effect model regression has been used based on the output of the Hausman Test. For testing the relationship between a firm’s profitability and its norms of working capital management, regression has been run considering Basic Earning Power as a dependent variable and current ratio, the cash conversion cycle, quick ratio, inventory conversion period, payable deferral period, days sales outstanding as explanatory variables. The cash cycle has a negative impact on the basic earning power which signifies that, as the cycle grows bigger the core profitability of the business reduces. The same applies for holding inventory for a longer period as it reduces core profitability. As the time to collect payment for sales increases, the core profitability of a business decreases. As companies age, they enjoy learning effects and become more efficient so positive relationship with core profitability exists. The major findings hence indicate that working capital is found to have significant impact on core profitability of firms in Pharmaceuticals and Chemicals industry.

 Keywords: Working capital, Basic earning power, Cash conversion cycle, Days Sales outstanding, Inventory conversion period, Pharmaceuticals, Chemicals, Bangladesh.

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Title: Working Capital Management and Firm Performance of Companies in Pharmaceuticals & Chemicals Industry of Bangladesh
Author: Maliha Rabeta
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3959157
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 19/07/2020
Date of Publication: 24/07/2020
PDF URL: http://ijsab.com/wp-content/uploads/580.pdf
Free download: Available
Page: 40-75
First Page: 40
Last Page: 75
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Maliha Rabeta (2020). Working Capital Management and Firm Performance of Companies in Pharmaceuticals & Chemicals Industry of Bangladesh. International Journal of Science and Business, 4(8), 40-75. doi: https://doi.org/10.5281/zenodo.3959157

Retrieved from http://ijsab.com/wp-content/uploads/580.pdf

 

About Author (s)

Maliha Rabeta, MBA, Department of Finance, Faculty of Business Studies, University of Dhaka, Bangladesh.

 

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DOI: https://doi.org/10.5281/zenodo.3959157

Total Download of This Article : 202
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Community Radios’ Broadcasting Services and Socio-Economic Development in Western Uganda: A case of Selected Communities in Mbarara District Sabiiti Mulema Posiano, Faustino L. Orach-Meza & Regis Zombeire, Nkumba

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Community Radios’ Broadcasting Services and Socio-Economic Development in Western Uganda: A case of Selected Communities in Mbarara District

Author (s)

Sabiiti Mulema Posiano, Faustino L. Orach-Meza & Regis Zombeire, Nkumba

Abstract

The purpose of this study was to examine how community radios’ broadcasting services fostered socio-economic development in Mbarara District among communities. The objectives of the study were; 1) To  examine the extent to which community radios` broadcasting services have contributed to the socio-economic development of communities in Mbarara District, Uganda, 2) To assess the effect of community radios` health broadcasting services on radio listenership among communities in Mbarara District, Uganda, 3) To analyze the relationship between community radios` listenership and socio-economic development of communities in Mbarara District, Uganda. The research design for this study was a cross sectional survey employing both quantitative and qualitative research approaches. Quantitative data was collected using questionnaires. Qualitative data was collected using both interview and FGD schedules as research instruments. The study surveyed 250 respondents and quantitative data was analyzed using descriptive and inferential statistics; frequency distributions, cross tabulations, correlation analysis and regressions. Path analysis was lastly conducted examining the various conducted variables as a way of assessing the casual models established in the different objectives. Qualitative data analysis was done using theoretical propositions. Structural Equation Modeling was conducted to ascertain the functional relationships where a hypothesized model upon which the fitting of a structural Equation model was based. The result shows educational broadcasting (β =0 .716, p = 0.000. statistically significant direct effect on socio-economic development. Educational Broadcasting having a positive effect on level of participation in radio programs aired (β = 0.346, p = 0.000) and frequency of radio listening (β = 0.174, p = 0.007). Furthermore, goodness of-fit results show a Root mean squared error of approximation (RMSEA) = 0.201. This result shows a poor fit for the full model since RMSEA is greater than 0.1. Comparative Fit Index (CFI) = 0.689 is poor fit in predicting socio-economic development. In order to get a model that fits better, Structural equation modelling was again conducted. Result shows factors statistically significant indirect effect on socio-economic development of communities include; educational having a positive effect on level of participation in radio programs aired (β = 0.297, p = 0.001) and frequency of radio listening (β = 0.187, p = 0.003).This study developed a Sustainable community conscientious Operational Radio Enterprise (SCORE) Model that can be used in Community based Radios’ Broadcasting Services to enhance socio-economic development among listeners.

 Keywords: Community, Community radio, Broadcasting, Program, Socio-Economic Development.

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Title: Community Radios’ Broadcasting Services and Socio-Economic Development in Western Uganda: A case of Selected Communities in Mbarara District
Author: Sabiiti Mulema Posiano, Faustino L. Orach-Meza & Regis Zombeire, Nkumba
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3959076
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 14/07/2020
Date of Publication: 24/07/2020
PDF URL: http://ijsab.com/wp-content/uploads/579.pdf
Free download: Available
Page: 23-39
First Page: 23
Last Page: 39
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Sabiiti Mulema Posiano, Faustino L. Orach-Meza & Regis Zombeire, Nkumba (2020). Community Radios’ Broadcasting Services and Socio-Economic Development in Western Uganda: A case of Selected Communities in Mbarara District. International Journal of Science and Business, 4(8), 23-39. doi: https://doi.org/10.5281/zenodo.3959076

Retrieved from http://ijsab.com/wp-content/uploads/579.pdf

 

About Author (s)

Sabiiti Mulema Posiano (corresponding author), PhD Student, Nkumba University, Entebbe, Uganda.

Prof. Faustino L. Orach-Meza, Senior Lecturer, Nkumba University, Entebbe, Uganda.

Dr. Regis Zombeire, Nkumba, Senior Lecturer, Kyambogo University, Kampala, Uganda.

 

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DOI: https://doi.org/10.5281/zenodo.3959076

Total Download of This Article : 21
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A study of Convalescent Plasma Therapy for COVID-19 Patients Md. Mostafizur Rahman, Md Mohimin Biswas, Sanaullah & Tahmina Yasmin Tanni

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A study of Convalescent Plasma Therapy for COVID-19 Patients

Author (s)

Md. Mostafizur Rahman, Md Mohimin Biswas, Sanaullah & Tahmina Yasmin Tanni

Abstract

The novel coronavirus (nCoV) has spread around the world as an epidemic. As of July 06, 2020, the number of victims has already crossed 11.5 million and the number of deaths has exceeded 537K and is steading rising.In the past convalescent  plasma (CCP) therapy was used in many epidemics. Already many people have successfully recovered from sever acute respiratory syndrome Corona virus 2 (SARS-CoV-2) and have developed antibodies in their plasma to fight the virus.They have this plasma very effective for critical patients. Many countries are currently trying to develop effective vaccines. They have already done various trials of their vaccines . Until a suitable vaccine for this disease is developed, CCP  therapy can be used in severe patients.

 Keywords: nCoV, COVID-19, Convalescent Plasma, Plasma Therapy, Antibodies, Clinical Trials.

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Title: A study of Convalescent Plasma Therapy for COVID-19 Patients
Author: Md. Mostafizur Rahman, Md Mohimin Biswas, Sanaullah & Tahmina Yasmin Tanni
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3953830
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 16/07/2020
Date of Publication: 21/07/2020
PDF URL: http://ijsab.com/wp-content/uploads/578.pdf
Free download: Available
Page: 17-22
First Page: 17
Last Page: 22
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Md. Mostafizur Rahman, Md Mohimin Biswas,Sanaullah & Tahmina Yasmin Tanni (2020). A study of Convalescent Plasma Therapy for COVID-19 Patients. International Journal of Science and Business, 4(8), 17-22. doi: https://doi.org/10.5281/zenodo.3953830

Retrieved from http://ijsab.com/wp-content/uploads/578.pdf

 

About Author (s)

Md. Mostafizur Rahman (corresponding author), Department of Biomedical Engineering, Islamic University, Kushtia-7003, Bangladesh.

Md Mohimin Biswas, Department of Biomedical Engineering, Islamic University, Kushtia-7003, Bangladesh.

Sanaullah, Department of Biomedical Engineering, Islamic University, Kushtia-7003, Bangladesh.

Tahmina Yasmin Tanni, Department of Biomedical Engineering, Islamic University, Kushtia-7003, Bangladesh.

 

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DOI: https://doi.org/10.5281/zenodo.3953830

Total Download of This Article : 129
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The harmful effects of argon welding on human health Jenan Mohammed Naje

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The harmful effects of argon welding on human health

Author (s)

Jenan Mohammed Naje

Abstract

In this paper, we review the damage of argon welding to human health and its prevention. Argon weld gas-type argon welding is a colorless, odorless chemical element of noble gases and chemically inert of the most abundant gases on the surface of the globe and is a gas that insulates the weld zone from the surrounding atmosphere. Lengthy exposure to welding fume is feasibly producing lung harm and numerous categories of cancer, comprising lung, larynx, and urinary tract. Gases like argon and carbon dioxide transfer oxygen in the air and can cause asphyxia, predominantly as welding in restricted or surrounded areas.

 Keywords: Argon, Welding, Harmful effects, Human health, Chemical element.

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Title: The harmful effects of argon welding on human health
Author: Jenan Mohammed Naje
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3953692
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 16/07/2020
Date of Publication: 21/07/2020
PDF URL: http://ijsab.com/wp-content/uploads/577.pdf
Free download: Available
Page: 13-16
First Page: 13
Last Page: 16
Paper Type: Short Review
Current Status: Published

Cite This Article:

Jenan Mohammed Naje (2020). The harmful effects of argon welding on human health. International Journal of Science and Business, 4(8), 13-16. doi: https://doi.org/ 10.5281/zenodo.3953692

Retrieved from http://ijsab.com/wp-content/uploads/577.pdf

 

About Author (s)

Jenan Mohammed Naje, Middle Technical University, Iraq.

 

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DOI: https://doi.org/10.5281/zenodo.3953692

Total Download of This Article : 129
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Factors Affecting the Service Taker’s Satisfaction towards the Service Quality of Banks: A survey of clients in the northern region of Bangladesh Hiren Chandra Mahonta & Tarannum Islam

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Factors Affecting the Service Taker’s Satisfaction towards the Service Quality of Banks: A survey of clients in the northern region of Bangladesh

Author (s)

Hiren Chandra Mahonta & Tarannum Islam

Abstract

The main purpose of the study was to identify factors that affect service taker’s satisfaction with various banks in the northern region of Bangladesh. Both primary and secondary sources were explored for data collection. Necessary data were collected from 200 respondents. A structured questionnaire with 5 point Likert scale had been used to collect data. Data had been analyzed by using SPSS software. Different statistical tools were used which were compatible with our research such as reliability analysis, Frequency Distribution, Cross-tabulation, Multiple Regression Analysis, Hypothesis Testing, and Factor Analysis. The findings of the study revealed the most important factors that affect the service taker’s satisfaction. The study suggested that there was a strong effect of independent variables on the dependent variable. Unstandardized coefficients indicated how much the dependent variable (Service taker’s satisfaction) varies with the independent variable (15 factors) when all other independent variables are held constant. Thus alternative hypothesis was accepted and the null hypothesis was rejected. The study was based on the relatively small sample size (200) from the northern region of Bangladesh, which may not reflect the whole scenario of Bangladesh. The results of the study will be helpful to the bank authority and other stakeholders to determine customer demand and also help to formulate better policies to satisfy existing customers and attract the new customer.

 

Keywords: Service Taker’s Satisfaction, Service Quality, financial institution, banks,  Bangladesh.

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Title: Factors Affecting the Service Taker’s Satisfaction towards the Service Quality of Banks: A survey of clients in the northern region of Bangladesh
Author: Hiren Chandra Mahonta & Tarannum Islam
Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3940109
Media: Online
Volume: 4
Issue: 8
Acceptance Date: 10/07/2020
Date of Publication: 11/07/2020
PDF URL: http://ijsab.com/wp-content/uploads/576.pdf
Free download: Available
Page: 1-12
First Page: 1
Last Page: 12
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Hiren Chandra Mahonta & Tarannum Islam (2020). Factors Affecting the Service Taker’s Satisfaction towards the Service Quality of Banks: A survey of clients in the northern region of Bangladesh. International Journal of Science and Business, 4(8), 1-12. doi: https://doi.org/ 10.5281/zenodo.3940109

Retrieved from http://ijsab.com/wp-content/uploads/576.pdf

 

About Author (s)

Hiren Chandra Mahonta, MBA in Marketing, Hajee Mohammad Danesh Science and Technology University (HSTU), Dinajpur, Bangladesh.

Tarannum Islam (corresponding author), Lecturer, Department of Marketing, Hajee Mohammad Danesh Science and Technology University (HSTU), Dinajpur, Bangladesh.

 

 

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DOI: https://doi.org/10.5281/zenodo.3940109

Total Download of This Article : 69