Organizational Commitment and O&M Management Quality: Roles of Tacit Knowledge and Trust
Author (s)
Wenxiang Zou
Abstract
This study explores the intricate relationship between organizational commitment and operation and maintenance (O&M) management quality in the context of the mobile communications industry. By examining a sample of 468 O&M personnel, the research delves into the mediating role of tacit knowledge sharing and the moderating role of interpersonal trust in the relationship between organizational commitment and O&M management quality. The findings reveal that organizational commitment has a significant positive impact on O&M management quality, with tacit knowledge sharing functioning as a partial mediator in this relationship. However, interpersonal trust is found to negatively moderate both the relationship between organizational commitment and tacit knowledge sharing and the relationship between organizational commitment and O&M management quality. These results underscore the importance of nurturing organizational commitment and tacit knowledge sharing while carefully managing interpersonal trust in order to enhance O&M management quality in the mobile communications industry. The study provides valuable insights for practitioners and researchers seeking to improve O&M practices and achieve higher levels of operational efficiency and reliability.
Keywords: Organizational commitment, Tacit knowledge sharing, Interpersonal trust, O&M management quality, Mobile communications industry, Knowledge management strategies.
| Title: | Organizational Commitment and O&M Management Quality: Roles of Tacit Knowledge and Trust |
|---|---|
| Author: | Wenxiang Zou |
| Journal Name: | International Journal of Science and Business |
| Website: | ijsab.com |
| ISSN: | ISSN 2520-4750 (Online), ISSN 2521-3040 (Print) |
| DOI: | https://doi.org/10.58970/IJSB.2516 |
| Media: | Online |
| Volume: | 43 |
| Issue: | 1 |
| Issue publication (Year): | 2025 |
| Acceptance Date: | 4/12/2024 |
| Date of Publication: | 5/12/2024 |
| PDF URL: | https://ijsab.com/wp-content/uploads/2516.pdf |
| Free download: | Available |
| Page: | 57-69 |
| First Page: | 57 |
| Last Page: | 69 |
| Paper Type: | Research paper |
| Current Status: | Published |
Cite This Article:
Zou, W. (2025). Organizational Commitment and O&M Management Quality: Roles of Tacit Knowledge and Trust, International Journal of Science and Business, 43(1), 57-69. DOI: https://doi.org/10.58970/IJSB.2516
Retrieved from https://ijsab.com/wp-content/uploads/2516.pdf
About Author (s)
Wenxiang Zou, Centre of Postgraduate Studies, Asia Metropolitan University (AMU), Johor Bahru, Malaysia.
DOI: https://doi.org/10.58970/IJSB.2516
