Employee Motivation on Organizational Performance In Selected Information Technology Support Service Companies In Kampala, Uganda Sabiiti Mulema

Employee Motivation on Organizational Performance In Selected Information Technology Support Service Companies In Kampala, Uganda

Author (s)

Sabiiti Mulema

Abstract

The purpose of this study is to establish the impact of employee motivation on organizational performance in Information Technology Support Service Companies in Kampala, Uganda. It focused on a case of three selected information technology support service companies; Iwat Solutions, Mercury Group and Sky Hi Technology. The objectives of the study were; (1) To evaluate the relationship between employee motivation and organizational performance, (2) To assess the relationship between employee motivation and employee commitment and (3) To determine the major factors that increase employee motivation in Iwat Solutions, Mercury Group and Sky Hi Technology. This study employed descriptive research and cross-sectional design. Existing literature was used. Simple random sampling and purposive sampling were used to select respondents. Interviews were used as techniques of data collection, while questionnaire and interview guides were used as data collection instruments. The data collected is both quantitative and qualitative. The study population of 96 employees gave the sample size of 77 respondents based on slovin formula. The major findings of the study indicated that there is a positive relationship between motivation of employee and organizational performance (r = 0.290, P-value < 0.05), positive relationship between employee motivation and employee commitment (r = 0.372, P-value < 0.01), and a linear relationship (F = 3.520, Sig =.036b) between employee motivation and employee commitment with organizational performance as in line with the bio-data. Employee motivation and employee commitment greatly explained organizational performance, employee motivation with a Beta = .229, followed by employee commitment with a Beta = .162 Major recommendations which should be adopted include; Managers should go for special in-service training in employee motivation and employees` involvement in policy formulation, further research should be carried out in other information technology support service Organizations in order to find out most of the factors affecting employee motivation and Organizational performance.

Key words: Employee motivation, Organizational performance, Employee commitment, Information technology and Support Service.

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Title:

Employee Motivation on Organizational Performance In Selected Information Technology Support Service Companies In Kampala, Uganda

Author:

Sabiiti Mulema

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.3362940
Media: Online
Volume: 3
Issue: 4
Acceptance Date: 29/07/2019
Date of Publication: 08/08/2019
PDF URL: http://ijsab.com/wp-content/uploads/384.pdf
Free download: Available
Page: 161-174
First Page: 161
Last Page: 174
Paper Type: Research Paper
Current Status: Published

Cite This Article:

Mulema, S. (2019). Employee Motivation on Organizational Performance In Selected Information Technology Support Service Companies In Kampala, Uganda. International Journal of Science and Business, 3(4), 161-174.   doi: https://doi.org/10.5281/zenodo.3362940

Retrieved from http://ijsab.com/wp-content/uploads/384.pdf

 

About Author (s)

Sabiiti Mulema, MBA-Management, St. Augustine International University, Bunga Hill, Kampala-Uganda.

 

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DOI: https://doi.org/10.5281/zenodo.3362940

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