The Impact of the announcement of stock-split on stock return and stock liquidity In Indonesia Stock Exchange Authors: Helpina Haloho, Isfenti Sadalia & Rulianda Purnomo Wibowo

The Impact of the announcement of stock-split on stock return and stock liquidity In Indonesia Stock Exchange Authors: Helpina Haloho, Isfenti Sadalia & Rulianda Purnomo Wibowo

The Impact of the announcement of stock-split on stock return and stock liquidity In Indonesia Stock Exchange

Author:

Helpina Haloho, Isfenti Sadalia & Rulianda Purnomo Wibowo

Abstract

A stock is the evidence of ownership in investment in buying stocks which are expected to get capital gain. One of the attempts of the investor to get stocks or investment is by using corporation act, stock split since its stock price is affordable. The stock split is that minimal stock values are split into small ones. The purpose of the stock split is to increase stock liquidity although a company which does a stock split, its stocks do not always undergo positive effect. Some stocks even become strong after stock split although some others undergo significant weakness. The objective of this research was to find out the differences in company’s stock return in the pre and post stock split and to find out the accurate strategy of making an investment toward companies which did a stock split. The research used empirical study and applied the practice in the capital market on event study. The population was 17 companies. The result of the research on companies which did the stock split in 2017 showed that 14 companies had fulfilled the criteria as the samples. It was found that stock split did not indicate a significant difference in stock liquidity in the pre and post stock split. Stock return and abnormal stock return did not have any significant difference in pre and post stock split, either in each company or in the portfolio.

Keywords: Stock Splits, Stock Return, Stock Liquidity .

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Title:

The Impact of the announcement of stock-split on stock return and stock liquidity In Indonesia Stock Exchange

Author:

Helpina Haloho, Isfenti Sadalia & Rulianda Purnomo Wibowo

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/After_final_publication
Media: Online & Print
Volume: 3
Issue: 2
Acceptance Date: 15/02/2019
Date of Publication: XX/02/2019
PDF URL: http://ijsab.com/wp-content/uploads/329.pdf
Free download: Available
Page: 87-98
First Page: 87
Last Page: 98
Current Status: Accepted

Cite This Article:

Haloho, H., Sadalia, I.  & Wibowo, R. P. (2019) The Impact of the announcement of stock-split on stock return and stock liquidity In Indonesia Stock Exchange. International Journal of Science and Business, 3(2), 87-98. doi: https://doi.org/after_final_publication

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About Author

Helpina Haloho,  (Corresponding Author), Postgraduate Program, Magister Management, Universitas Sumatera Utara, Indonesia.

Isfenti Sadalia, Faculty of Economics & Business, Universitas Sumatera Utara, Indonesia.

Rulianda Purnomo Wibowo, Faculty of Agribusiness, Universitas Sumatera Utara, Indonesia.

 

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DOI: https://doi.org/after_final_publication

Analysis of the influence of job satisfaction and work motivation on employee performance at PT PLN (PERSERO) Authors: Andri Setiawan, Endang Sulistya Rini, Isfenti Sadalia & Muhamad Toyib Daulay

Analysis of the influence of job satisfaction and work motivation on employee performance at PT PLN (PERSERO) Authors: Andri Setiawan, Endang Sulistya Rini, Isfenti Sadalia & Muhamad Toyib Daulay

Analysis of the influence of job satisfaction and work motivation on employee performance at PT PLN (PERSERO)

Author:

Hery Alendro Simamora, Sukaria Sinulingga, Isfenti Sadalia & Muhamad Toyib Daula

Abstract

Employee performance is the work achieved by a person or group of people in accordance with the authority or responsibility of each employee during a specific period. Many factors affect employee performance, including job satisfaction and motivation. Job satisfaction reflects one’s feelings toward his work. Motivation is a management action to encourage employees to improve their careers through performance. Performance assessments aim to assess employee performance. This research is quantitative research with correlational approach which aims to analyze and test the causal relationship between aims to know the influence of motivation, compensation and competence to employee performance. The population in this research is all employees in PT. PLN (Persero) Power Plant North Sumatera subsidiary, totaling 142 employees. Sample determination using Slovin formula resulted in 59 research samples. Data collection method uses questionnaire, documentation study and interview while data analysis uses multiple linier regression consisting of F test simultaneously and partial t test. The results showed that job satisfaction and motivation simultaneously had a significant effect on employee performance. Partially, motivation has a significant effect on employee performance. The influence of job satisfaction and motivation on employee performance is 63.1%. To PT PLN (Persero) Power Plant North Sumatera, subsidiary, it is advisable to pay attention to aspect that can improve employee performance such as job satisfaction and work motivation to employee performance can be improved. To PT. PLN (Persero) Power Plant North Sumatera subsidiary is advised to further improve its performance according to motivation, provided without waiting for a recommendation from the leader so that personal performance can be further enhanced.

Keywords: Job Satisfaction, Work Motivation, Compensation, Competence, Employees’ performance.

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Title:

Analysis of the influence of job satisfaction and work motivation on employee performance at PT PLN (PERSERO)

Author:

Hery Alendro Simamora, Sukaria Sinulingga, Isfenti Sadalia & Muhamad Toyib Daula

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.2567418
Media: Online
Volume: 3
Issue: 2
Acceptance Date: 12/02/2019
Date of Publication: 17/02/2019
PDF URL: http://ijsab.com/wp-content/uploads/328.pdf
Free download: Available
Page: 74-86
First Page: 74
Last Page: 86
Current Status: Published

Cite This Article:

Simamora, H. A.,  Sinulingga, S., Sadalia, I. & Daula, M. T. (2019) Analysis of the influence of job satisfaction and work motivation on employee performance at PT PLN (PERSERO). International Journal of Science and Business, 3(2), 74-86. doi: https://doi.org/10.5281/zenodo.2567418

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About Author

Hery Alendro Simamora (Corresponding Author), Student of Postgraduate Program, Magister Management, Universitas Sumatera Utara, Medan, Indonesia.

Sukaria Sinulingga, Lecturer of Postgraduate Program, Magister Management, Universitas Sumatera Utara, Medan, Indonesia.

Isfenti Sadalia, Lecturer of Postgraduate Program, Magister Management, Universitas Sumatera Utara, Medan, Indonesia.

Muhamad Toyib Daula, Visiting Lecturer of Postgraduate Program, Magister Management, Universitas Sumatera Utara, Medan, Indonesia.

 

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DOI: https://doi.org/10.5281/zenodo.2567418

Analysis of Murabahah Financing Marketing Strategy at PT BPRS Amanah Insan Cita, Medan, North Sumatra, Indonesia Authors: Andri Setiawan, Endang Sulistya Rini, Isfenti Sadalia & Muhamad Toyib Daulay

Analysis of Murabahah Financing Marketing Strategy at PT BPRS Amanah Insan Cita, Medan, North Sumatra, Indonesia Authors: Andri Setiawan, Endang Sulistya Rini, Isfenti Sadalia & Muhamad Toyib Daulay

Analysis of Murabahah Financing Marketing Strategy at PT BPRS Amanah Insan Cita, Medan, North Sumatra, Indonesia

Author: 

Andri Setiawan, Endang Sulistya Rini, Isfenti Sadalia & Muhamad Toyib Daulay

Abstract

Financial institutions are one of the factors driving the economic growth of a country; they play an essential and indispensable role. One of the Islamic banking financial institutions, whose operational pattern follows the principles of sharia or Muamalah Islam, is that the BPRS has two main functions, namely the fund collection function and the financing function. The purpose of this study is to analyze one of the strategies that can support the BPRS to carry out its functions, namely the marketing mix strategy (product, price, place, promotion, people, process and physical evidence on interests and decisions using Murabahah Financing in PT BPRS Amanah Insan Cita. Financing is the provision of funds or receipts in the form of profit sharing transactions in the form of Mudharabah and musyarakah, lease transactions in ijarah muntahiya bittamlik, sale and purchase transactions in the form of murabahah receivables, loan transactions in the form of qardh receivables, and leasing transactions in the form of ijarah for multilateral transactions based on agreement between sharia banks and other parties requiring the party financed or funded by the fund to recover the funds after a certain period of time in exchange for ujrah, without compensation or profit sharing.The sample in this study is PT BPRS Amanah Insan Cita Medan totaling 168 customers. The research was conducted at the location of PT BPRS Amanah Insan Cita. The results showed that the most influential variables on interest and the decision to propose Murabahah financing were product variables. While the variables with low effects are price and process. The strategy that needs to be done to increase further interest and the decision to propose Murabahah financing is to improve prices and the marketing process.

Keywords: Marketing Mix, Intention to Apply, Decision, Murabahah, Financing.

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Title:

Analysis of Murabahah Financing Marketing Strategy at PT BPRS Amanah Insan Cita, Medan, North Sumatra, Indonesia

Author:

Andri Setiawan, Endang Sulistya Rini, Isfenti Sadalia & Muhamad Toyib Daulay

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.2567414
Media: Online
Volume: 3
Issue: 2
Acceptance Date: 12/02/2019
Date of Publication: 17/02/2019
PDF URL: http://ijsab.com/wp-content/uploads/327.pdf
Free download: Available
Page: 64-73
First Page: 64
Last Page: 73
Current Status: Published

Cite This Article:

Setiawan, A., Rini, E. S.,  Sadalia, I & Daulay, M. T. (2019) Analysis of Murabahah Financing Marketing Strategy at PT BPRS Amanah Insan Cita, Medan, North Sumatra, Indonesia. International Journal of Science and Business, 3(2), 64-73. doi: https://doi.org/10.5281/zenodo.2567414

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About Author

Andri Setiawan (Corresponding Author), Postgraduate Program, Magister Management, Universitas Sumatera Utara, Medan, Indonesia

Endang Sulistya Rini, Faculty of Economics & Business, Universitas Sumatera Utara, Medan, Indonesia

Isfenti Sadalia, Faculty of Economics & Business, Universitas Sumatera Utara, Medan, Indonesia

Muhamad Toyib Daulay, Postgraduate Program, Magister Management, Universitas Sumatera Utara, Medan, Indonesia

 

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DOI: https://doi.org/10.5281/zenodo.2567414

The effect of advertising, personal selling and sales promotion on purchase decision: A case of Padang cements brand in Medan, North Sumatra, Indonesia Authors: Syaffan Chair Sukri, Khaira Amalia Fachruddin, Yeni Absah & Yossie Rossanty

The effect of advertising, personal selling and sales promotion on purchase decision: A case of Padang cements brand in Medan, North Sumatra, Indonesia Authors: Syaffan Chair Sukri, Khaira Amalia Fachruddin, Yeni Absah & Yossie Rossanty

The effect of advertising, personal selling and sales promotion on purchase decision: A case of Padang cements brand in Medan, North Sumatra, Indonesia

Author: 

Syaffan Chair Sukri, Khaira Amalia Fachruddin, Yeni Absah & Yossie Rossanty

Abstract

Marketing is a series of activities and processes of creating, communicating, delivering, and exchanging valuable offerings for customers, clients, partners, and the public against the products offered.  PT Semen Padang is a cement-based enterprise which has been established since 1910 and is also the oldest cement industry company in Indonesia. The company is supported by the level of product sales. One can be seen from the sales volume of the company. Company sales volume is largely dependent on customer purchasing decisions. Purchase decision is the action of a consumer to buy or not to purchase a product. Various factors can influence consumers in purchasing a product of goods or services, one of which is how a company is able to do its marketing activities. The formulation of the problem in this research is whether advertising, personal selling, and sales promotion affect purchasing decision of Semen Padang product in Medan city. This study aims to determine the influence of advertising, personal selling and sales promotion to the purchase decision of Semen Padang products in the city of Medan. This research is a type of hypothesis testing research with research population are consumers who have used Semen Padang products in Medan city. Sample selection is made by simple random sampling which is a technique to get a sample that is directly done on the sampling unit, which in this research selected 81 respondents. The data used are primary data and secondary data, qualitative and quantitative. This study analyzes the effect of advertising, personal selling and sales promotion on purchase decisions. The research method used is multiple regressions model. The empirical results of this study indicate that partially advertising has an insignificant effect on purchase decisions while personal selling and sales promotion have a significant effect on purchase decisions. However, simultaneously advertising, personal selling, and sales promotion have a significant effect on the purchase decision. Among the three independent variables, personal selling has the highest influence on the purchase decision of Semen Padang products in Medan.

Keywords:

Advertising, Personal Selling, Sales Promotion,  Purchase Decision, Promotion Mix.

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Title:

The effect of advertising, personal selling and sales promotion on purchase decision: A case of Padang cements brand in Medan, North Sumatra, Indonesia

Author:

Syaffan Chair Sukri, Khaira Amalia Fachruddin, Yeni Absah & Yossie Rossanty

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.2567411
Media: Online
Volume: 3
Issue: 2
Acceptance Date: 12/02/2019
Date of Publication: 17/02/2019
PDF URL: http://ijsab.com/wp-content/uploads/326.pdf
Free download: Available
Page: 54-63
First Page: 54
Last Page: 63
Current Status: Published

Cite This Article:

Sukri, S. C., Fachruddin, K. A., Absah, Y. & Rossanty, Y.(2019) The effect of advertising, personal selling and sales promotion on purchase decision: A case of Padang cements brand in Medan, North Sumatra, Indonesia. International Journal of Science and Business, 3(2), 54-63. doi: https://doi.org/10.5281/zenodo.2567411

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About Author

Syaffan Chair Sukri (Corresponding Author), Postgraduate Program, Magister Management, Universitas Sumatera, Utara, Indonesia.

Khaira Amalia Fachruddin, Faculty of Economics & Business, Universitas Sumatera Utara , Medan, Indonesia

Yeni Absah, Faculty of Economics & Business, Universitas Sumatera Utara , Medan, Indonesia

Yossie Rossanty, Visiting Lecturer, Postgraduate Program, Magister Management, Universitas Sumatera Utara, Medan, Indonesia

 

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DOI: https://doi.org/10.5281/zenodo.2567411

The effect of Customer Capital on Loyalty with Satisfaction and Commitment as Intervening Variables: An Empirical Investigating in Credit Division at PT Bank Sumut, Branch Coordinator of Medan, Indonesia. Authors: Azwar Anas Manurung, Endang Sulistya Rini & Khaira Amalia Fachruddin

The effect of Customer Capital on Loyalty with Satisfaction and Commitment as Intervening Variables: An Empirical Investigating in Credit Division at PT Bank Sumut, Branch Coordinator of Medan, Indonesia. Authors: Azwar Anas Manurung, Endang Sulistya Rini & Khaira Amalia Fachruddin

The effect of Customer Capital on Loyalty with Satisfaction and Commitment as Intervening Variables: An Empirical Investigating in Credit Division at PT Bank Sumut, Branch Coordinator of Medan, Indonesia.

Author: 

Azwar Anas Manurung, Endang Sulistya Rini & Khaira Amalia Fachruddin

Abstract

Loyalty is essential to maintaining good relationships with customers. The banking activity is trust by the client, so the bank is a financial institution that is the place for companies, government agencies, and private parties, as well as the public in saving funds. Customer capital is one of the elements of intellectual capital, a harmonious and good relationship that the company has with its partners. It comes from a loyal and satisfied customer of the company’s service. Customer satisfaction as a fulfillment response, from comparing customer experience with expectations of service. Customer commitment is a constant desire to maintain a good relationship with the company. The purpose of the study is to examine the influence of customer capital, consumer loyalty and customer satisfaction towards loyalty. This study uses quantitative methods with a sample of 100 customers of the credit division of PT Bank Sumut branch coordinator of Medan. Using Partial Least Square Structural data analysis (PLS) by testing external models and internal models. The results of this study show that customer capital is changing and customer satisfaction has a positive and significant effect on loyalty with a 5% interest level, but consumer commitment has an insignificant and positive impact on customer capital, customer capital has an insignificant effect on consumer loyalty through consumer commitment. Customer capital has a significant effect on customer loyalty through customer satisfaction. It is concluded that changing customer capital is greater in influencing consumer loyalty. The implications in this study are to conduct ongoing follow-ups, become financial consultants, to increase financing activities and to facilitate credit procedures.

Keywords: Customer capital, Satisfaction, Commitment and Customer loyalty, Behavioral

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Title:

The effect of Customer Capital on Loyalty with Satisfaction and Commitment as Intervening Variables: An Empirical Investigating in Credit Division at PT Bank Sumut, Branch Coordinator of Medan, Indonesia.

Author:

Azwar Anas Manurung, Endang Sulistya Rini & Khaira Amalia Fachruddin

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.2567408
Media: Online
Volume: 3
Issue: 2
Acceptance Date: 12/02/2019
Date of Publication: 17/02/2019
PDF URL: http://ijsab.com/wp-content/uploads/325.pdf
Free download: Available
Page: 42-53
First Page: 42
Last Page: 53
Current Status: Published

Cite This Article:

Manurung, A. A., Rini, E. S. & Fachruddin, K. A (2019) The effect of Customer Capital on Loyalty with Satisfaction and Commitment as Intervening Variables: An Empirical Investigating in Credit Division at PT Bank Sumut, Branch Coordinator of Medan, Indonesia.. International Journal of Science and Business, 3(2), 42-53. doi: https://doi.org/10.5281/zenodo.2567408

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About Author

Azwar Anas Manurung (Corresponding Author), Postgraduate Program, Magister Management

Universitas Sumatera Utara, Medan, Indonesia.

Endang Sulistya Rini, Faculty of Economics & Business, Universitas Sumatera Utara, Medan, Indonesia.

Khaira Amalia Fachruddin, Faculty of Economics & Business, Universitas Sumatera Utara, Medan, Indonesia.

 

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DOI: https://doi.org/10.5281/zenodo.2567408

Internal Environmental Factors and the Performance of Selected Small and Medium Scale Enterprises in Benue State, Nigeria Authors: Diaka, H.S. & Asenge, E. L.

Internal Environmental Factors and the Performance of Selected Small and Medium Scale Enterprises in Benue State, Nigeria

Author: 

Diaka, H.S. & Asenge, E. L.

Abstract

This study examined the effect of internal environmental factors on the performance of small and medium scale enterprises in Benue State, Nigeria. The study specifically examined the effect of human resource capabilities, technological capabilities and marketing capabilities on the performance of small and medium scale enterprises in Benue State. The study adopted a survey design and questionnaire was used for data collection. A sample of three hundred (300) was derived from a population 1250 SMEs in Benue State using Taro Yamane formula. The primary data collected were analysed using descriptive statistics (frequency counts, mean scores and percentages) while regression analysis was used for test of hypotheses at 5% level of significance with the aid of Statistical Package for Social Sciences (SPSS 21). Findings of the study revealed that human resource capabilities, technological capabilities and marketing capabilities significantly affect the performance of small and medium scale enterprises in Benue State. The study concludes that internal environmental factors are important to the growth and survival of SMEs. The study recommended amongst others that managers and owners of SMEs in Benue State should continually upgrade their local technologies so as to gain competitive advantage.

Keywords: Internal Environmental Factors, Human Resource Capacities, Technological Capabilities, Marketing Capabilities, Performance of SMEs.

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Title:

Internal Environmental Factors and the Performance of Selected Small and Medium Scale Enterprises in Benue State, Nigeria

Author:

Diaka, H.S. & Asenge, E. L.

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/After_final_publication
Media: Online & Print
Volume: 3
Issue: 2
Acceptance Date: 06/02/2019
Date of Publication: XX/02/2019
PDF URL: http://ijsab.com/wp-content/uploads/324.pdf
Free download: Available
Page: 32-41
First Page: 32
Last Page: 41
Current Status: Accepted

Cite This Article:

Diaka, H.S. & Asenge, E. L. (2019) Internal Environmental Factors and the Performance of Selected Small and Medium Scale Enterprises in Benue State, Nigeria. International Journal of Science and Business, 3(2), 32-41. doi: https://doi.org/after_final_publication

Retrieved from http://ijsab.com/wp-content/uploads/324.pdf

 

About Author

Diaka, H.S. (Corresponding Author), Department of Business Management, Faculty of Management Sciences, Benue State University, Makurdi.

Asenge, E. L., Department of Business Administration, College of Management Sciences, Federal University of Agriculture, Makurdi, Benue State, Nigeria.

 

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DOI: https://doi.org/after_final_publication

Supporting women in ICT and E-Governance in Bangladesh: Challenges and potentials Author: Tasnuva Habib Zisan

Supporting women in ICT and E-Governance in Bangladesh: Challenges and potentials

Author: 

Tasnuva Habib Zisan

Abstract

E- Governance (Electronic Governance) in recent years has been a strategic issue over the world. It includes reshaping public administration process of a country mostly at policy making level to make the traditional governance system more transparent, accountable to the people, efficient and service- oriented. Like other developing countries, Bangladesh is also stepping ahead to achieve E-Governance through increasing usage of Information and communication technologies (ICTs).  With this increasing usage of Information Communication Technology (ICT), a new pattern of domination has been produced, where women are concentrated in the lower level of hierarchy. As usage of ICT by both women and men ensures development of E- Governance and women constitute nearly the half of the total population of Bangladesh, objectives of this research are to identify the potentials of women’s involvement in ICT usage for achieving E-Governance. It also looks at the constraints of women’s involvement in ICT in Bangladesh though the ICT tools usage is increasing sharply. This research has focused on the ways of supporting women in ICT and influence of this effort in achieving true E- Governance in Bangladesh. Government initiatives for making ICT facilities available at grass root levels and vast campaigning for learning usage of ICT, recruitment of women in ICT related jobs and arranging trainings may increase women involvement in ICTs which is obviously a step toward achieving E- Governance. In this study, supporting women in ICT refers to encouraging women for proper usage of information and Communication technology.

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Title:

Supporting women in ICT and E-Governance in Bangladesh: Challenges and potentials

Author:

Tasnuva Habib Zisan

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/After_final_publication
Media: Online & Print
Volume: 3
Issue: 1
Acceptance Date: 06/02/2019
Date of Publication: XX/02/2019
PDF URL: http://ijsab.com/wp-content/uploads/310.pdf
Free download: Available
Page: 97-107
First Page: 97
Last Page: 109
Current Status: Accepted

Cite This Article:

Zisan, T. H. (2019) Supporting women in ICT and E-Governance in Bangladesh: Challenges and potentials. International Journal of Science and Business, 3(1), 97-107. doi: https://doi.org/After_final_publication

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About Author

Tasnuva Habib Zisan, Assistant Professor, Department of Public Administration, University of Barishal.

 

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DOI: https://doi.org/after_final_publication

IJSB-International

Implementation of SQ GapFil Model in Improvement of Service Quality of Hospitality Management Industries in Sylhet Region of Bangladesh Authors: Jahanjeb Ibne Khaled & Rejaul Abedin

Implementation of SQ GapFil Model in Improvement of Service Quality of Hospitality Management Industries in Sylhet Region of Bangladesh

Authors: 

Jahanjeb Ibne Khaled & Rejaul Abedin

Abstract

Bangladesh’s tourist attractions include archaeological sites, historical mosques and monuments, resorts, beaches, picnic spots, forests and tribal people, wildlife of various species etc. With the number of tourists coming to Sylhet growing by 8-10 % since 2005, the number has increased due to an increasing number of foreign tourists. Managing tourism, leisure and hospitality firms successfully requires an orientation into the conceptualization and implementation of essentials of service quality. Entirely satisfied foreign tourists shall return to the tourist spots they have visited and they will refer positive word-of-mouth to their near and dear ones. This research investigates some core factors that can affect satisfaction level of international tourists with specific reference to tourism & hospitality industry in Sylhet region of Bangladesh. Another objective is to investigate the reasons why local hotels are failing to attract more foreign tourists; what are the quality lacking for which foreign tourists are complaining about and for why they are not referring friends and families about the hotel. This study determines how SQ Gapfil model can be utilized to overcome such types of quality gaps in hospitality management industry.

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Title:

Implementation of SQ GapFil Model in Improvement of Service Quality of Hospitality Management Industries in Sylhet Region of Bangladesh

Author:

Jahanjeb Ibne Khaled & Rejaul Abedin

Journal Name: International Journal of Science and Business
Website: ijsab.com
ISSN: ISSN 2520-4750 (Online), ISSN 2521-3040 (Print)
DOI: https://doi.org/10.5281/zenodo.2555719
Media: Online & Print
Volume: 2
Issue: 4
Acceptance Date: 08/12/2018
Date of Publication: 22/12/2018
PDF URL: http://ijsab.com/wp-content/uploads/298.pdf
Free download: Available
Page: 800-809
First Page: 800
Last Page: 809
Current Status: Published

Cite This Article:

Khaled, J. I. and Abedin, R. (2018). Implementation of SQ GapFil Model in Improvement of Service Quality of Hospitality Management Industries in Sylhet Region of Bangladesh. International Journal of Science and Business, 2(4), 800-810.

doi: https://doi.org/10.5281/zenodo.2555719

Retrieved from http://ijsab.com/wp-content/uploads/298.pdf

 

About Authors

Jahanjeb Ibne Khaled (Corresponding Author), Lecturer, Department of Business Administration, North East University Bangladesh (NEUB).

Rejaul Abedin, Accounting and Finance Department, North East University Bangladesh (NEUB).

 

 

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DOI: https://doi.org/10.5281/zenodo.2555719